Refund policy

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

30-day change of mind

If you change your mind, you have 30 days from delivery to request a return. The item must be unused, in its original packaging and in resalable condition. Email j43272437@gmail.com with your order number and we will send return instructions.

For change-of-mind returns you cover the cost of return postage, and we refund the price you paid for the item once it arrives back with us. We do not charge a restocking fee.

Faulty, damaged or not as described

If your item arrives faulty, damaged, or is not what was described, contact us within 30 days at j43272437@gmail.com with your order number and a photo of the problem. We will arrange a replacement or a full refund, including postage, at no cost to you. You do not have to return a faulty item at your own expense.

Items that arrive late or not at all

If your order has not arrived within 21 business days of dispatch, email us and we will either resend it or refund you in full. You do not need to keep waiting.

How refunds are paid

Refunds go back to the original payment method within 5 business days of us approving them. Your bank may take a few days more to show it.

Cancelling an order

Orders can be cancelled for a full refund any time before dispatch — usually within 24 hours of ordering. Email j43272437@gmail.com as soon as possible.